tag:blogger.com,1999:blog-9441465.post6793592694073542783..comments2009-08-10T22:57:15.119+08:00Genius24khttp://www.blogger.com/profile/13214357176768454936noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-9441465.post-44965696162878838122009-02-06T00:55:00.000+08:002009-02-06T00:55:00.000+08:00

You may want to have a look at <A HREF="http://www.helpdesksoftware.com" REL="nofollow">Bridgetrak</A> - the tool we use in our company. <BR/><BR/>This solution includes rich helpdesk functionality and easy to use interface. <BR/><BR/>As for the price - it's much cheaper than the tools with similar features.

Gregory Singletonnoreply@blogger.comtag:blogger.com,1999:blog-9441465.post-67902541480653701012008-10-17T00:17:00.000+08:002008-10-17T00:17:00.000+08:00

We are currently testing the web-based help desk software solution called Web Help Desk (www.webhelpdesk.com)<BR/><BR/>I haven't found it on your site but have you reviewed this one? We want to make sure that we make the right decision.<BR/><BR/>Thanks in advance!<BR/><BR/>Paul

Paulhttp://www.blogger.com/profile/14897382107952457264noreply@blogger.comtag:blogger.com,1999:blog-9441465.post-62439918219037224562008-10-14T15:00:00.000+08:002008-10-14T15:00:00.000+08:00

I would say Mantis is more for BUG &amp; Issue tracking rather than Help Desk Management. <BR/><BR/>Primarily because it cannot convert emails into tickets and also has a work flow that is not easily adaptable for support management. <BR/><BR/>OS Ticket and <A HREF="http://www.helpdeskpilot.com" REL="nofollow">Help Desk Pilot</A> are more suitable as an Helpdesk Application.

Shalinhttp://www.blogger.com/profile/06248031036356204678noreply@blogger.com