Thursday, August 14, 2008

Open Source CRM Solutions

Recently one of my client ask me if I can find and setup a demo of Open Source CRM solutions so that he can evaluate it for his business, anyway I read up on CRM and found some good CRM Whitepaper and some good Open Source CRM solution that are easy to setup, so far i have installed about about Open Source 3 CRM solution SugarCRM, Vtiger, and Dafodill Since I'm not really a fan of Java, I decided to just setup LAMP based Open Source CRM solution, anyway after installation and configuration which I found very easy on all three, I realize that most of this CRM solution are the same in function and features they are all very basic and I doubt they will be very usefull out of the box for use in Business with out a lot of modification to fit the need of the company, it might be much cheaper to just buy a full featured working proprietary CRM solution IMHO.

What is CRM - entails all aspects of interaction a company has with its customer, whether it is sales or service related; it starts with the foundation of relationship marketing. CRM is a systematic approach towards using information and on going dialogue to built long lasting mutually beneficial customer relationship.

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